One of the people our customers will speak to time and time again, Elaine has become part of the furniture during her time with TBC Mobility Conversions. Her day to day involves maintaining the high standards of Motability aftercare our customers and clients required. This can be anything from being a liaison between Motability and our customers to arranging the necessary checks and tests we regularly carry out on our WAV’s.

Like so many of us at TBC Mobility Conversions, it’s fulfilling the care and duty to our customers that Elaine says makes her job so satisfactory.

How did you get involved with TBC Mobility Conversions then? 

The Motability Aftercare system can be quite a challenge to navigate for those who aren’t familiar with it. Luckily I had tonnes of experience and already knew some team members from working in the industry. 

Thanks to a good working relationship I had built up with Ray, TBC’s Sales Manager, I jumped at the chance to be part of his strat up team, the company opened offices in Bromborough in May 2019.

What are the most important messages for clients of TBC Mobility Conversions to be aware of?

One of the most important things to do when working with such a well-known company as Motability is to uphold its own level of commitment to customers, and exceed these wherever possible.

At TBC Mobility Conversions we have a mantra that echoes that of the Donnelly Group, “keeping the customer at the core of all we do”. Every point of contact with our customer is a chance to showcase our own levels of dedication, and it’s a testament to the company that we are now recommended suppliers of Motability’s as well as recognised Volkswagen Commercial Vehicle converters.

What makes our job as satisfying as it is is knowing that all our own mobility conversions have been carried out with intelligence, empathy and care, ensuring the customer’s needs are met and exceeded. 

Is there a particularly proud moment you can recall since starting with TBC Mobility Conversions? 

I can honestly say that since I joined back in 2019, I’m most proud of how the company has grown. Even during this most difficult time in UK history, our team have powered through, providing the same level of service, duty and care. 

It’s incredibly rewarding to know you’ve been a part of something like this from the early stages. 

What do you see for the future of TBC?

As I said previously, I believe the future of TBC Conversions will only continue to surprise me. We are part of a growing market, the advances being made in mobility conversions and medical engineering will enable so many to maintain their freedom on the road.

We can all, I think, look forward to a bright and successful future.

How have the effects of COVID made a difference to your day-to-day?

I think the team at TBC Mobility Conversions have adapted very well during the pandemic. We have set procedures to follow regarding social distancing practices enabling us to work at full capacity.

Our team are dedicated to carrying out their jobs to the best of our abilities because, at the end of the day, it’s the safety of our customers at stake.

Every one of our customers has a unique set of needs and it’s our job to tailor our aftercare services to meet those needs. We built our business on the ability to interact with our customers, making each one feel as valued as the individuals they are. 

We have continued to carry out our home checks and tests whilst managing to keep our customers safe and cared for in the process. If anything the recent circumstances has shown me that TBC Mobility Conversions will go above and beyond to provide the care our clients need no matter what.  

What is it that you look forward to when you wake up in the morning?

Other than my son you mean. 

I wake up every day looking forward to hearing the grateful thankyous of our lovely customers. Every one of them understands that even in these difficult times, we need to do our jobs and keep them safe. 

Plus, sometimes I feel that these people simply enjoy hearing from someone outside their bubble. A new and friendly voice can always make the smallest difference and our calls can really perk up someone’s day.

Tell us the favourite part of your job and the work TBC Mobility Conversions do. 

For me personally, it’s the joy on our customer’s faces when they take ownership of their brand new WAV. We’re giving people their freedom back, a chance to travel either independently or comfortably with their family, and it’s this that really makes the job we do here so worthwhile. 

Finally, what would your dream car be and why?

Funnily enough, I finally own my dream car. My little Mini Cooper Sports John Cooper Works. It’s my pride and joy and I wouldn’t choose to drive anything else. 

It’s the staff here like Elaine who really makes the difference at TBC Mobility Conversions. Being the first port of call for all our client’s aftercare needs, Elaine and the aftercare team are what TBC Conversion is all about, a high standard of friendly, expert customer service.

The customer journey with TBC Mobility Conversions begins with the delivery of a new WAV and endures through our aftercare teams continued expert work and support.

If you need assistance with your TBC Mobility Conversion, or simply wanted to ask a question about your vehicles aftercare, get in touch with the team today on 0800 999 5090 or email mobilitycustomercare@tbcconversions.com.