For many, the Motability Scheme is a valuable life-changing service and at TBC Conversions we are glad to work closely with the scheme, helping make a difference in peoples lives. Our wheelchair accessible vehicle conversions are purpose-built to help keep people mobile and, on the road, and it is working in tandem with the Motability Scheme that allows us to do this efficiently.

Over the past year, there were some changes made to the way Motability and TBC Conversions work together to ensure our clients get the best from us and here we are going to detail exactly what those changes mean to you.

Who You Gonna Call?

The main changes start with Motability Operations giving wheelchair accessible converters and dealers like TBC Conversions more responsibility regarding the aftercare of our clients and customers and the wheelchair accessible vehicles we have supplied.

This means that we at TBC Conversions, are able to govern our own aftersales processes and procedures allowing us to improve your overall customer experience and give you a familiar point of contact for all your WAV aftercare needs.

As your Motability Managing Dealer, we can ensure you a more personalised level of aftercare.  Getting to know every one of our customers on a one-to-one level and addressing your needs and concerns efficiently from handover to hand back.

We are happy to be the first port of call for everything you need including:

• Faults and issues with your conversion
• Queries or concerns with the functionality of your wheelchair accessible vehicle
• Help and guidance with regards to details of your lease.
• To organise scheduled vehicle and conversion checks
• Servicing and MOT assistance
• Doorstep demonstrations for your next WAV

The team at TBC Conversions will always be at the other end of the telephone, ready and waiting to take your call.

What is the Motability Converter Partnership?

Under the Motability Converter Partnership, people with disabilities are able to lease an expertly converted wheelchair accessible vehicle in exchange for their monthly mobility allowance. At TBC Conversions we are proud to be recognised converters under this partnership that works to make a difference in the lives of people who use wheelchairs in their everyday life.

Thanks to this wonderful working partnership with Motability, we work to develop long-lasting relationships with our wheelchair users, their carers and families alike. Our aftercare team are in regular contact with clients throughout the length of their lease, keeping their wheelchair accessible vehicles safely maintained and in good working order.

At the end of the 5-year lease, our dedicated sales team members are then able to further extend this longstanding relationship by arranging free doorstep demonstrations, assisting people in the selection of their next WAV.

In short, the partnership helps TBC Conversions and Motability work together to improve the lives of those in the scheme. We provide our mutual clients one point of contact which allows our team to really build a close client relationship, and support customers with TBC Conversion’s own uniquely tailored approach to customer care.

So, the next time you have a concern, query or just some friendly expert advice:

Call: TBC Conversions on 0151 334 6487 or 0800 999 5090
Email: mobilitycustomercare@tbcconversions.com
Social media channels: Facebook | Instagram | LinkedIn | Twitter

We are happy to help any way we can and all our news feeds are regularly updated with advice, guidance and news from the company and the scheme